How it works

A simple, transparent process so you always know what happens next.

1

Book your repair

Log in and submit device details, photos and a description of the fault. You receive a unique repair number immediately.

2

Device received

Arrange drop-off or shipping. Once the device arrives at the workshop, it is logged for diagnostic.

3

Diagnostic

We inspect the hardware, confirm the fault and identify a suitable repair path.

4

Quote / approval

You receive a quote in the portal and approve or decline it before work continues.

5

Repair

Approved work is completed carefully using appropriate parts and procedures for the device.

6

Collection or shipping

Collect locally or arrange return shipping when the repair is complete and any payment steps are settled.